Practice Staff

Management

• Mark Cousins - Practice Manager.  

The Practice manager is responsible for the overall running of the practice and the financial management of the medical centre.

• Heidi Bell and Natalie Whiting - Assistant Practice Manager.

They are responsible for the day-to-day running of the Practice. They also coordinate the clinics, ensure staffing levels are maintained.

Care Coordinators

Our Care Coordinators are an important part of the day to day running of the surgery.

They are the front line call handlers, booking appointments, answering queries and providing information on different services and choices every patient has available to them in the surgery as well as the community.

They are trained to ask open questions regarding your health/social issues to direct you to the most appropriate department or clinician. They also deal with patients who have a wide range of diverse situations and find the care resources they need to manage certain medical and health conditions as well as help with social situations.

A care coordinator works with each patient to help them schedule their medical appointments, assist them with their prescription questions, and troubleshoot problems. They may also be able to help the patient get connected to community or government programs, such as housing, food, or other benefits.

A care coordinator's role is to actively listen, to signpost people to sources of help & to help & support people to play an active role in managing their own health.

Our Care Coordinators are: 

• Ziad Y - Care Coordinator Lead
• Phoebe C - Clinical Care Coordinator
• Hannah W - Clinical Care Coordinator
• Raydwan M - Clinical Care Coordinator
• Safaa R - Clinical Care Coordinator
• Kirsty R - Clinical Care Coordinator

Medical Secretaries

Our Medical Secretaries carry out many administrative tasks, but one of their key roles is to send referrals to private and NHS hospitals/services for our clinical team.

Admin Team

Our admin team cover a wide range of responsibilities from scanning and coding letters from hospitals into our clinic system to organising insurance and subject access reports.